Terms & Conditions

  1. ORDERS FROM NEW CUSTOMERS CAN NOT BE DELIVERED UNTIL A NEW ACCOUNT APPLICATION FORM IS SUBMITTED.
  2. RECEIPT OF GOODS BINDS CUSTOMERS TO TERMS AND CONDITIONS.
  3. ALL GOODS REMAIN THE PROPERTY OF HATOV DISTRIBUTION UNTIL PAID FOR IN FULL.
  4. RESPONSIBILITY FOR THE GOODS PASSES TO THE BUYER UPON RECEIPT.
  5. PRIVATE ORDERS ARE NOT ACCEPTED UNDER £200 & ARE ONLY OFFERED FOR PRODUCTS NOT AVAILABLE TO PURCHASE IN THE LOCAL STORES.
  6. ALL PRICES ARE SUBJECT TO CHANGE.
  7. STOCK IS SUBJECT TO AVAILABILITY.
  8. ALL SPECIAL OFFERS ARE MADE SUBJECT TO AVAILABILITY AND ONLY WHEN PRODUCTS ARE PAID FOR IN FULL.
  9. DELIVERIES ARE CASH ON DELIVERY ONLY FOR NEW CUSTOMERS. UNPAID ORDERS WILL BE DELAYED AND NOT DISPATCHED UNTIL WE RECEIVE PAYMENT CONFIRMATION.
  10. ORDERS MUST BE CHECKED AND SIGNED FOR ON RECEIPT AND CLEARLY NOTED IF THE ORDER CONTAINS INCORRECT QUANTITY OR ANY DAMAGES. ANY ORDERS SIGNED UNCHECKED HAVE 48 HOURS (TWO WORKING DAYS) FROM THE TIME OF DELIVERY TO REPORT DISCREPANCIES.
  11. YOUR SIGNATURE DENOTES WHETHER PAYMENT WAS MADE AT THE TIME OF DELIVERY OR NOT, WHICH IS INDISPUTABLE.
  12. SHORTAGES/DAMAGES SHOULD BE REPORTED TO YOUR SALES REPRESENTATIVE IMMEDIATELY AND NOTED ON THE INVOICE.
  13. ONCE AN INVOICE IS SIGNED FOR, NO SHORTAGES DUE TO NOT CHECKING ARE ACCEPTED.
  14. RETURNS ARE ONLY ACCEPTED WITH AUTHORIZATION BY CALLING INTO THE OFFICE OR TO YOUR DESIGNATED SALES REPRESENTATIVE AT THE TIME OF DELIVERY. NO EXCEPTION.
  15. CREDIT NOTES WILL ONLY BE ISSUED FOR ITEMS REPORTED AND AUTHORIZED, WHICH ARE LOGGED AT THE OFFICE FOR REFERENCE.
  16. IT IS IMPERATIVE FOR THE DRIVER TO SIGN FOR PAYMENTS PASSED ON AT THE TIME OF DELIVERY – FOR YOUR REFERENCE ON YOUR COPY OF THE INVOICE AND ON THE DRIVER’S LOG SHEET FOR OUR REFERENCE.
  17. WE CAN NOT TAKE RESPONSIBILITY FOR PAYMENTS NOT SIGNED FOR AND LOG.
  18. ARRANGEMENTS FOR A ‘SALE OR RETURN’ OF PRODUCTS ARE MADE ONLY THROUGH THE OFFICE, WITH AGREEMENT ON TIME ALLOWED FOR RETURNS.
  19. RETURNS ARE NOT ACCEPTED AFTER 14 DAYS FROM THE DATE OF INVOICE, FOR WHATEVER REASON.
  20. PLEASE NOTE CREDIT NOTES WILL BE RAISED WITHIN 12 WORKING DAYS FROM THE DATE GOODS ARE RETURNED OR ANY DISCREPANCIES THAT HAVE BEEN NOTED OR REPORTED TO US ON INVOICES.

THANKS FOR YOUR COOPERATION AND CONTINUED VALUED CUSTOM.

Avi Roth & Team