Terms & Conditions

TERMS AND CONDITIONS OF SALE

These Terms and Conditions apply to all transactions with Hatov Distribution and become binding upon delivery of goods.

  1. New Accounts & Orders

1.1 Orders from new customers will not be delivered until a completed New Account Application Form has been submitted and approved.
1.2 Orders will not be dispatched until payment confirmation has been received where required.
1.3 Private orders under £200 will not be accepted.

  1. Title and Risk

2.1 Ownership of all goods remains with Hatov Distribution until payment has been received in full.
2.2 Risk and responsibility for the goods pass to the buyer upon delivery.
2.3 The customer’s signature confirms receipt of goods and payment status and shall be treated as conclusive proof of delivery.

  1. Pricing & Availability

3.1 All prices are subject to change without prior notice.
3.2 All goods are supplied subject to availability.
3.3 Special offers apply while stocks last.

  1. Delivery, Inspection & Claims

4.1 Goods must be inspected at the time of delivery.
4.2 Any shortages, damages, or discrepancies must be clearly noted on the delivery invoice upon receipt.
4.3 If goods are signed for unchecked, discrepancies must be reported:

  • Within 24 hours via email to credits@hatov.com; and
  • No later than 48 hours (two working days) from delivery.
    4.4 Claims submitted outside this timeframe will not be accepted.

RETURNS AND CREDIT POLICY

  1. Returns Authorisation

5.1 Returns are accepted only with prior authorisation from the office or designated sales representative.
5.2 Unauthorised returns will not be processed.
5.3 No returns will be accepted more than 14 days from the invoice date.

  1. Sale or Return (SOR)

6.1 Only products designated as “Sale or Return” (SOR) are eligible for return.
6.2 SOR applies exclusively to Prime Cuts and Alexsanders products.
6.3 All other goods are non-returnable except in cases of:

  • Damaged or defective goods
  • Short-dated goods
  • Prior written approval

  1. Return Requirements

7.1 Returned goods must be securely packaged.
7.2 A completed Hatov Returns Form (or equivalent documentation) must accompany all returns.
7.3 Documentation must clearly state:

  • Date of collection
  • Customer name
  • Product description and code
  • Quantity returned
  • Condition of goods
    7.4 Returns not meeting these requirements will not qualify for credit.

  1. Credit Notes

8.1 Credit notes will only be issued for authorised and properly documented returns.
8.2 Approved credit notes will be processed within 12 working days from:

  • The date goods are returned; or
  • The date a valid discrepancy is reported within the permitted timeframe.

By placing an order and accepting delivery, the customer agrees to be bound by these Terms and Conditions.

Avi Roth & Team